Track 1, Session 7:

    Chair:     Professor Eelko K.R.E. Huizingh , University of Groningen, Netherlands

 
The Effects of CRM Practices and Multiple Channels on Customer Behavioral and Attitudinal Loyalty in Financial Services (Abstract)
Ja-Shen Chen (Yuan-Ze University, Taiwan)
Russell K.H. Ching (California State University, Sacramento, United States)
 
 
Applying Absorptive Capacity Construct to Customer-related Knowledge Processing (Abstract)
Hanna Saloj�rvi (Lappeenranta University of Technology, Finland)
Liisa-Maija Sainio (Lappeenranta University of Technology, Finland)
 
 
The Sustainable Management of the Service Center for High Tech Industry in Asia � A Case Study of Mio-TECH (Abstract)
Min-Jen Tsai (National Chiao Tung University, Taiwan)
 
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