Proceedings of the Ninth
International Conference on Electronic Business
(ICEB 2009)
 
Theme: Ubiquitous e-Services in Digital Society
 
November 30- December 4, 2009
Wynn Hotel, Macau
 
ISSN: 1683-0040
 
Edited by
Waiman Cheung & Timon C. Du


Table of Contents

 

Business Intelligence

The Use of Social Media in Gathering and Sharing Competitive Intelligence
               Vilma Vuori, Jaani Väisänen

1

Utilizing Business Intelligence Framework for Leveraging Product Lifecycle Management
               Jussi Myllärniemi, Jussi Okkonen, Hannu Kärkkäinen

9

Intensifying Patient Flow Management by Using Data Mining Methods
               Jouni Paavilainen, Jussi Myllärniemi, Jaani Väisänen

17

Monitoring the Evolutionary Patterns of Technological Advances Based on the Dynamic Patent Lattice: a Modified Formal Concept Analysis Approach
               Changyong Lee, Yongtae Park

25

Relationship among Customer Value, Satisfaction, and Loyalty of Social Network Service
               Kuan-Wei Wu, Hsiu-Lan Wu, Huei-Mei Liang

32

A Functional Model for Data Analysis and Result Visualization
               Nicolas Spyratos, Ekaterina Simonenko, Tsuyoshi Sugibuchi

40

Case Study in e-Health

A Framework for the Design of Speech-Enabled Self-Care E-Health Systems
               Oyelami, Olufemi Moses, Uwadia, Charles Onuwa, Akinwale, Adio Taofeek

49

A Case Study for Exploring Dental Patients’ Preferred Roles in Taiwan
               Yon-Lin Cheng, Ya-Hsin Li, Chi-Chang Chang, Chung-Han Lee

56

Modeling Medical Summary Sharing Service with Web Services
               Yung-Hsiu Lin, Rong-Rong Chen, Su-Chien Chiang, Her-Kun Chang

61

Customer Relationship Management

Mining Implicit Patterns of Customer Purchasing Behavior Based on the Consideration of RFM Model
               Liewean Cheng, Ja-Shen Chen, Che-Wei Chang

67

Examining the Role of Information Technology in Cultivating Firms’ Dynamic Marketing Capabilities
               Eric T.G. Wang, Han-Fen Hu, Paul Jen-Hwa Hu

74

A Value-Based Framework for Internet-Enabled CRM Services
               Wei-Lun Chang, Yu-Xin Wu

85

How Does a Retailer's Service Plan Affect a Manufacturer's Warranty
               Bo Jiang, Xubing Zhang

90

Personality Facets and Customer Loyalty in Online Games
               Ching-I Teng, Yun-Jung Chen

94

Examination of Four Channels of Flow
               Ching-I Teng, Shu-Hua Lin

99

Critical Factors Influencing the Extent of Customer Relationship Management Systems Adoption in Hospitals
               Shin-Yuan Hung, Wei-Hsi Hung, Chia-An Tsai, Shu-Chen Jiang

103

Intelligent E-Learning System with Personalized Misconception Diagnose and Learning Path Guidance
               Ling-Hsiu Chen, Yi-Chun Lai, Yi-Hsu Weng

112

Data Mining and Warehousing

Analyzing the Risk and Financial Impact of Phishing Attacks Using a Knowledge Based Approach
               Xi Chen, Indranil Bose, Alvin Chung Man Leung, Chenhui Guo

119

Property Price Modelling: the Regression Model and the Neural Newtwork Model
               Y. V. Hui, S.L. Cheung

127

Effect of Web Mining on B2b Marketing
               S. L. Gupta1, Hitesh Gupta

129

A Review of Approaches to Ensure the Quality of Data Collected on the Internet
               Chun-Hung Cheng

136

Knowledge Discovery from Financial Text
               Samuel W.K.Chan

142

eBusiness and Entrepreneurship

A Research Review on Entrepreneurial and Intrapreneurial Characteristics
               Ping-Yi Chao, Huai-Zhi Sheu

150

Understanding Buyer’s Adoption Intent of B2B Electronic Marketplaces
               Shih-Wei Chou, I-Hua Hung

159

Normative Legitimacy in the Commercialization of Online Community Website
               Chih-Chien Wang, Yann-Jy Yang

170

A Framework for Positioning the Global Business
               John Hamilton

175

What Dynamic Capability are Needed to Implement E-Business
               Li-Min Lin, Tzyh-Lih Hsia, Jen-Her Wu

180

e-Commerce: Theory and Applications Development - Recent Theoretical Advancements

Effects of IS Characteristics on the E-Business Success Factors for Small- and Medium-Sized Enterprises
               She-I Chang, Chin-Tsang Ho, Li-Min Chang, Mei-Chen Chiang

190

The Effect of Customization Service on Flow Experience and Behavior Intensions in Customer Co-Design Process
               Wei-ping Pu, Kuo-Hsiang Chen, Meng-Dar Shieh, Hsiang-Ming Fang

201

Post-Adoption Behaviors of E-Bookstore Customers
               Bor-Yuan Tsai1, Yu-Ren Yen

209

The Effects of Language Difference on Operational Performance and Satisfaction with B2B E-Marketplace Interface
               Pei-Chun Lin, Yi-Han Huang

217

Procuring Innovation on Internet-Based Markets
               Ruyi Ge, Pengzhu Zhang

226

The Research of Online Service Recovery Based on Kano’s Model
               Ling-Hsiu Chen, Tzu-Hsien Wu

233

Virtual Social Identity Development for Customer Electronic Word-of-Mouth Participation
               Haeyoung Jeong, Junghoon Moon

243

e-Commerce: Theory and Applications Development

 

Identifying Users’ Behavior Purchasing Virtual Items
               Emil R. Kaburuan, Chien-Hsu Chen, Tay-Sheng Jeng

250

The Impact of Perceived Valence, Perceived Information Credibility and Valence Intensity of Online Reviews on Purchase Intentions
               Arne Floh, Monika Koller, Alexander Zauner

257

Understanding Online Traders: Trading and Performance in Common Stock Investment
               Y.C. George Lin, Y.C. Elena Kang, Chiung-Lin Chiu

265

Critical Success Factors on E-Government Application - From the View of Government Workers in Guangdong
               Alexander N. Chen, Yumei Chen

271

Time-Decay-Based Reputation Method for Buyers Making Decisions in Online Shopping
               Ping Mu1, Maiga Chang

280

The Role of Espoused National Cultural Values in Facebook Adoption: A Replication with Arabic Sample
               Kathy Ning Shen, Maha Shakir

286

An Empirical Investigation of Bidding Strategies and Their Effects on Online Single-Unit Auctions
               Xiling Cui, Vincent S. Lai

287

Future Achievement in Online Games
               Ching-I Teng

294

e-Communities & e-Government

A Framework for Analysis on the Process of Information System Evaluation and Investment Decision
               Young-Joo Lee, Jung-Hoon Lee, Dong-wan Park

295

The Role of Government to Bridge Digital Gap between Urban and Rural Area in Korea
               Junghoon Moon, Jin Ki Kim, Cheul Rhee

305

Toward Kansei Engineering Model in Service Design: Interaction for Experience in Virtual Learning Environment
               Ezra Peranginangin, Kuo Hsiang Chen, Meng-dar Shieh

312

Towards a Paradigm for Inter-Organization E-Collaboration: Collaborative Business
               Sung-Chi Chu, Waiman Cheung, Gang Chen

319

Product Integration Formats and Consumers’ Evaluations of the Online Extended Product: a Product Integration Perspective
               Peijian Song, Cheng Zhang, Heng Xu, Lihua Huang

325

E-Government from a Web 2.0 Prospective
               Kam-Fai Wong

335

Designing a Social Networking Prototype: An Action Research Approach in Building a User-Centric Web 2.0 System
               Peter Ractham, Daniel Firpo

337

Electronic Government Service Acceptance: the E-Gov-Sam Aspect of the E-Revenue System
               Siriluck Rotchanakitumnuai

345

A Design Framework for Online Support Systems of E-Government in China
               Shasha Deng, Pengzhu Zhang

351

An Empirical Research of the Network Public Opinion Impact on the Information Openness of Government Affairs – Take “Hide and Seek” and “Deng Yujiao” Events for Example
               Zhen Ye, Xue Yao-wen, Zhang Peng-zhu

357

Enterprise e-Services Architectures and Service Innovations and Strategies

Assessing the Fit between Mobile Technology on Self-Service and Individual Difference in the Exhibition Industry
               Hsin-Lu Chang, Jia-Ren Lin

363

Realizing the Value of Mobile Services in the Exhibition Industry – The Verification of "Limit-to-Value" Framework
               Hsin-Lu Chang, Shu-Ling Tseng

367

Building IT Change-Readiness Capabilities in the Mobile Service Delivery: A Case Study in the Exhibition Industry
               Hsin-Lu Chang, Chieh-Hao Lo

370

Factors Influencing the Usage of Mobile Value-Added Services
               Kai Wang, Chien-Liang Lin, Shu-Chen Yang

373

A Comparative Study of Consumers’ Intention to Use Mobile Internet in USA, Russia and China
               Ramin Vatanparast, Hamed Z. Qadim

376

Information Management

The Impact of IS Employees’ Perceived Fairness on Organizational Commitment in Post-Merger Information Systems Integration
               Changjin Lee, Jung-Hoon Lee, Jung-In Yang

393

The Research of Effective Factors on is Planning Capability of IT Organization
               Dongchul Sung, Junghoon Lee, Dongho Kim

404

An Empirical Study of Civil Servants’ Lifelong E-Learning Continuance Intention
               Szu-Yuan Sun, Chao-Yun Wu, Chang-Yao Wu, Pei-Ju Chao

420

Electronic Word-of-Mouth: Impact on Music Sales in the American Market
               Migue Morales-Arroyo, Tushar Pandey

431

Transforming Experience Good into Search Good: How Virtual Experience May Change the Internet Advertising Market
               Seng Su Tsang, Wei-Chen Hsu

437

Do Male and Female Favor Online Product Review the Same
               T.W. Billy Yu

446

IOS–Enabled Control in Mobile Service Partnership - A Case Study
               Lei Nie, Jinlong Zhang

454

The Effect of IT, Geographical Coverage, Services, and Managerial Competence on 3PL Service Providers’ Performance in China
               Quanwu Zhao, Jeff Hoi Yan Yeung, Xiande Zhao, Min Zhang, Xiaofen Bei

459

Information Security

Sharing Competitive Intelligence, Securing Company Knowledge – A Framework
               Ilona Ilvonen, Vilma Vuori

466

Blog Advertising Effectiveness – An Ad Endorser Perspective
               Kuang-Hui Chiu, Cheng-Hsun Ho

473

Factors of Employee’s E-Learning Effectiveness: A Multi-Level Study Based on Socio-Technical Systems Theory
               Wen-Chieh Wu, Ming-Shiun Chen, Kuang-Hui Chiu

483

A Case Study of Remote Monitoring of Health Status of the Elderly at Home in Taiwan
               Kuang-Hui Chiu, Yolande Yun-hsiou Yang

496

An Integrated Dataflow Based Model for Digital Investigation
               Che-Pin Cheng, Ruey-Shiang Shaw, Te-Chao Liang, Ta-Yu Fu

507

Innovation in e-Business

The Business System of B-to-B Websites in Japanese Manufacturing Companies: Case Study of NC Network
               Takuya Miyamoto

516

Modeling and Evaluating of Business Revenue Models under Different Product Life Cycles Using System Dynamics Simulation
               K.J. Wang, J.L. Tzeng, S.P. Jiang

521

Building Trust in Online Shopping: The Moderating Effect of Individualism and Collectivism
               Sze Hang Cheung, Man Kit Chang

527

A Technological Catching-Up Model of Modularized Industry in Developing Countries
               Yi-Bo Lu, Jing-Qin Su

535

Interactive TV Service

A Practical Case Study of the Interactive TV Service as a Time-Critical Product
               Chiung-Yu Huang, Yan-Ping Ch, Shih-Yu Chang

540

Profiling Interactive Television Research: A Bibliometric Review
               Ada Hui-Chuan Chen, Rua-Huan Tsaih, Shrane-Koung Chou

546

The Analysis of Antecedents for the Video Telephony Service Adoption: From the Value-Based Perspective
               Jong-Sung Park, Ju-Yeon Ham, So-Yun Cho, Jung-Hoon Lee, Byung-Chan Park

554

Study of the Basic Characteristics of an Interactive TV Service
               Chiung-Yu Huang, Karl Min Ku

564

Internet Security and Privacy

A Fairness Heuristic Analysis of the Primacy Effect of Reputation on Perceived of Privacy Policy and Privacy Seals
               Shu Yang, Kanliang Wang

572

A Proposed Cross Platform Privacy and Security Framework for Supply Chain Information Sharing
               Jerrel Leung, Frank C. H. Tong, Zongwei Luo

582

Why do Bloggers Share with Strangers
               Xueyu Jin, Timon C. Du

589

IT Outsourcing

IT Outsourcing Success in Healthcare Industry: Build Your Capabilities on Multiple Fronts within the Institutional Framework
               Hwang-Yeh Chen, Sophia Wang, Jie Jenny Tian

591

The Role of Corporate Cultural Similarity for Outsourcing Relationship Quality and Outsourcing Success
               Daniel Beimborn, Fabian Friedrich, Stefan Blumenberg

600

Exploring the Collaboration Model of Offshore outsourcing: A Study of IT Software Development
               Hwang-Yeh Chen

610

Assessing the Impact of Supply Chain Integration through an ERP System
               Pierre-Majorique Léger, Gilbert Babin, Jacques Robert, Robert Pellerin, Luc Cassivi, Pierre Hadaya

613

Organizational Culture, Supply Chain Management Practices and Organization’s Decision upon ERP Systems
               Mincong Tang, Waiman Cheung

618

Knowledge Management 1

Corporate Social Responsibility Initiatives of Major Asian Airlines
               Fang-Yuan Chen, Yeong-Shen Lin

624

The Relationships among Sea-Food Restaurant Service Quality, Perceived Value, Customer Satisfaction and Behavioral Intentions Using Structural Equation Models: a Case of Pengh
               Huan-Chen Kang, Ying-Wei Wang

629

The Selection Model for Compound or Portfolio Relationships Oriented in Supply Chain
               Jao-Hong Cheng, Chih-Ming Lee

634

Problem Solving Evolutionary Method for Ontology Knowledge Representation with Protégé-2000
               Zhong Yao, Xiaoxi Chen

641

Extracting Expert Knowledge and Building Strategic Decision in International Logistics and Kaohsiung Area
               Liang-Chien Lee, Jao-Hong Cheng, Chih-Huei Tang, Mu-Han WangTang, I-Ping Chen

648

Knowledge Management 2

A Study on Knowledge Sharing in Vietnamese Organizations
               N.T.T. Ha, K.L. Yen, M.H. Hsiao

653

Knowledge Sharing in Virtual Community: The Comparison between Contributors and Lurkers
               Yi-Wen Fan, Cheng-Chieh Wu, Li-Chiao Chiang

661

Assessing Maturity Requirements for Implementing and Using Product Lifecycle Management
               Hannu Kärkkäinena, Jussi Myllärniemia,, Jussi Okkonena, Anneli Silventoinenb

669

Understanding Users’ Continuance Intention to Answer Questions in Online Question Answering Communities
               Xiao-Ling Jin, Matthew K.O. Lee

679

A Methodology for Identifying Core Technologies Based on Technological Cross-Impact: Association Rule Mining and ANP Approach
               Chulhyun Kim, Hyeonju Seo

689

Knowledge Creation and Organizational Performation: An Organizational Agility Perspective
               T Rachel Chung, Ting-Peng Liang, Chih-Hung Peng, Deng-Neng Chen

697

Mobile Commerce

Factors Influencing Consumption Experience of Mobile Device: A Study from Experiential View
               Xi Chen, Min Li, Qilu Fang

701

Secure and Transferable Mobile Ticketing Using Digital Rights Managements
               Sue-Chen Hsueh, Shih-Chi Chuang

711

Securing Mobile Access of Confidential Documents by Integrating Trusted Computing Platforms with Digital Rights Managements
               Sue-Chen Hsueh, Chien-Chih Kuo

716

An Extended UTAUT Model for the Study of Negative User Adoption Behaviours of Mobile Commerce
               Donny Chi-Fai Lai, Ivan Ka-Wai Lai, Ernest Jordan

720

Mobile Services in Hubei: Adoption Model and Empirical Analysis
               Mingsong Mao, Jinlong Zhang, Yuqing Liu

729

Influencing Factors for the Introduction of Mobile-Integrated Business Processes
               Laura Goeke, Key Pousttchi

733

A Process Virtualization Theory Approach to Understanding the Usage Continuance of Cross-Channel Instant Messaging
               Mengxiang Li, Lih-Bin Oh, Kanliang Wang

739

Antecedents and Consequences of Mobile Advertising Intrusiveness
               Ting Wang, Lih-Bin Oh, Kanliang Wang

746

Improving the Adoptability of a Mobile Service: A Case Study
               R Vatanparast, H. Qadim, M. Ebrahimi

754

Mobitrack - Holistic Measurement of Mobile User Behavior
               Hannu Verkasalo

763

Operations Strategy for e-Commerce

E-Services and Tourism: A Case Study of UAE Hotel Industry
               Wenshin Chen

774

Strategy Formation Framework for Technology Adoption in Supply Chain Management
               Benjamin Yen

777

Supporting Complex Decision Making – The Role of Enterprise Technologies
               Lee Schlenker

787

RFID as Green IT: Lessons Learned from Case Studies
               Shipeng Yan, Indranil Bose

794

Personalized, Mobile and Ubiquitous e-Service

A Suggestion on the Roadmapping Process to Make an Integration Roadmap between Service-Device-Technology–With a Focus on the Case of U-City
               Hyungil Kim, Junghoon Lee, Byungchan Park

795

The Leapfrog Effects of Wireless Networks for SMEs: Preliminary Findings from a Community Hospital
               Wenshin Chen

811

An Exploration into Thai Internet Users’ Attitude towards Captcha
               Chatpong Tangmanee, Paradorn Sujarit-apirak

813

The Value of Sponsored Ads for XML Documents
               Michel de Rougemont

821

Production and Logistics System Optimization

Research on Repatriates’ Incentive Mechanism: Based on Knowledge Transfer Perspective
               Xiuzhen Jiang, Lin Quan, Weiqin Bao, Yajing Wan

822

Inventory Management of Platelets in Hospitals: Optimal Inventory Policy for Perishable Products with Emergency Replenishments
               Deming Zhou, Lawrence C. Leung, William P. Pierskalla

827

Analysis of Mainland China’s International Air Cargo Network: Status Quo and Challenges
               Weiguo Fang, Ying Wan, Ying Gao

838

Measurement and Analysis of Bilateral Costs between China and Trading Partners Based on the Revised Gravity Model
               Fang Hong, Yin Yu, Feng Zhe

846

SCM & e-Logistics

Tug of War between the Retailers and Consumers: The Phenomenon of Group Purchase in China
               Benjamin Yen, Minyi Huang

855

A Study on the Satisfaction of Supply Chain Management System from the View of Justice and Value
               Szu-Yuan Sun, Pei-Ju Chao, Chang-Yao Wu

864

Mindlessly Following Partly Mindless Leaders the Case of RFID Implementations
               Frank G. Goethals, Yazgi Tütüncü, Chieh-Yu Lin, Alban Caron

875

Characteristics of Value Bundles in RFID-Enabled Supply Networks
               Key Pousttchi, Holger Schrödl, Klaus Turowski

886

Towards a Framework for Aligning RFID Applications With Supply Chain Strategies
               Jerrel Leung, Sung-Chi Chu, Waiman Cheung

894

Service Innovation and Strategy

Unconventional Negotiation: Survey and New Directions
               Kwang Mong Sim

901

A Model of E-Banking Applications Evolution Issues
               Nikolaï Partnov, Thibault Estier

908

Forefront Office in Service Systems: Concept and Design
               Yongyoon Suh, Hakyeon Lee, Yongtae Park

912

Idea Diamond: a Systematic Innovation Model for Social Network Services
               I-Chieh Chu, Seng-cho T. Chou

919

The Value-Expectations Model: A Service Industry Relationship for Targeting Customers
               John Hamilton, Singwhat Tee

929

Constructing an Online Property Management System for Leisure Farms
               Tsong-zen Liu, Meng-cheng Lin

932

A Dynamic Shift-Share Analysis on the China’s R&D: A Structure Analysis
               Sida Lin, Hongyi Li, Liang Huang

941

Another Look at Price Promotion
               Wen Cao

962

Supply Chain Integration

Recycling E-Waste: a Solution through Third Party Recycler
               Hua Zhong, Shu Schiller

965

Managing Supply Chain Risk – Role of IT/IS
               Ravi Seethamraju

970

Developing Mass Customization Capability through Supply Chain Integration
               Min Zhang, Xiande Zhao, Denis Lee

978

Revenue Sharing with Multiple Airlines and Airports
               Anming Zhang, Xiaowen Fu, Hangjun Yang

983

Examining the Antecedents of Repurchase Intention in Convenience Stores: A Perspective of Expectation-Disconfirmation Theory
               Eldon Y. Li, Jerry Cheng-Chieh Hsiao, Jean Ai-Jun Yang, HsiuJu Rebecca Yen

1001

Moving Away from Traditional Elements to Build Trust in E-Commerce
               Frank G. Goethals, Antonio Giangreco, Nicole Cho

1008

Taste Visualization Technique for Online Food Shopping Malls: Development and Application
               Hoeryong Chung, Joowon Park, Haeyoung Jeong, Junghoon Moon

1015

The Role of Knowledge Sharing in Supply Chain Integration Processes
               Breite, Rainer, Mäenpää, Sari

1022

Virtual Community

The Cone of Learning: A Tertiary Level Empirical Study across Traditional, Blended and Flexible Learning Modes
               John Hamilton, Singwhat Tee

1030

Extending the Biggs 3P Teaching and Learning Model: A Structural Equation Modeling Approach
               John Hamilton, Singwhat Tee

1037

Heartthrob in Cyberspace - The Characteristics of the Popular Online Daters
               Chih-Chien Wang, Yi-Ting Wang

1043

Comparing the Behavioral Models in Cyber-World Using Social Roles
               Nai-Ching Yeh, Judy Chuan-Chuan Lin, Hsi-Peng Lu

1052

The Role of Perceived Critical Mass in Explaining We-Intention to Use Instant Messaging for Team Collaboration
               Aaron X.L. Shen, Matthew K.O. Lee, Christy M.K. Cheung, Huaping Chen

1060

Trust-Building Mechanisms and Knowledge Sharing in Virtual Communities
               Chun-Ming Chang, Chia-Hui Yen, Hsiang-Lan Cheng

1070

Facebook Usage among Arabic College Students: Preliminary Findings on Gender Differences
               Kathy Ning Shen, Mohamed Khalifa

1080

Formation and Operation of a Blogging Community: A Structurational Perspective
               Siew Fan Wong

1088

Uncertainty Management

Cross-Entropy of Uncertain Variables
               Xiaowei Chen

1093

Analysis on Random Fuzzy Queueing Systems with Finite Capacity
               Yufu Ning, Ruiqing Zhao

1096

Report on the Lp Non-local Flow and its Application to Population Model
               Liang Cheng, Li Ma

1103

Approximate Common Knowledge Based on Uncertain Measure
               Cheng Wang, Wansheng Tan, Ruiqing Zhao

1106

L2p-Forms and Ricci Flow with Bounded Curvature on Manifolds
               Baiyu Liu, Li Ma

1114

Authors Index